Privacy Policy

1. About Active Social Life

Active Social Life is a disability support provider that helps individuals to participate in social and recreational activities as well as, personal and skills development activities. Our services are delivered within Australia, primarily in the Central Victoria region.

Active Social Life
ABN: 20 178 956 147
Email: activesociallifebendigo@gmail.com
Website: www.activesociallife.com.au

2. Scope of This Policy

This policy applies to all personal information collected by Active Social Life through our:

• Website and online forms
• Email and other communication channels
• Service registration and onboarding processes
• Social media or participation in programs or events

3. Information We Collect

We only collect information that is necessary for us to deliver our services. This may include:

We do not collect sensitive information unless provided with informed consent and only when necessary.

4. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you register, submit a form, or communicate with us
• Automatically through browser cookies and analytics when you use our website
• From essential service providers required to operate the platform

We do not collect personal data from third-party marketing databases or data brokers.

5. Purposes for Using Personal Information

We use personal information to:

• Create and maintain user accounts
• Match users to suitable events and activities
• Personalize service content and recommendations
• Send service updates and respond to enquiries
• Improve user experience and platform features to better serve our participants 

We do not sell, rent, share, or disclose personal information for marketing or advertising.

6. Disclosure to Third Parties

We may share personal information only with:

• Essential service providers such as hosting, email delivery, or communication platforms

All service providers are bound by confidentiality and are only permitted to use personal information to perform their contracted services.

We do not share personal information with:

• Advertisers
• Data brokers
• Marketing agencies

We may disclose information if required by law.

7. Data Storage and Retention

• Data is stored securely in encrypted systems located in Australia or in GDPR-compliant international data centers.
• Data is retained for up to 2 years from the date of last account activity unless required longer by law.
• When no longer needed, data is permanently deleted or de-identified.

8. Security

We implement reasonable technical and administrative measures to protect your personal information, including encryption, restricted access controls, and security monitoring. However, no system is completely secure and users share information at their own risk.

9. Cookies and Tracking

Our website uses cookies to:

• Ensure website functionality
• Analyze usage to improve performance

You may disable cookies in your browser, but certain features may not function as intended.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without verified guardian consent. If we learn such information has been collected, we will delete it promptly.

11. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent where applicable

To exercise your rights, contact: activesociallifebendigo@gmail.com

Proof of identity may be required.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised “Last Updated” date. Continued use indicates acceptance of changes.

Contact Us

For privacy concerns, requests, or questions:

Active Social Life
ABN: 20 178 956 147
Email: activesociallifebendigo@gmail.com
Website: www.activesociallife.com.au